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Frequently Asked Questions
Find answers to common questions about our products and services
When will my order ship?
Most orders are processed within 1-3 business days. During peak sale periods, processing may take slightly longer.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by destination.
Are your products in stock?
Items listed on our website are generally in stock. If an item is on backorder, it will be clearly marked on the product page.
Can I modify or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact us within 30 minutes of placement for any changes.
Do you offer wholesale pricing?
We focus on retail sales; however, we do offer bulk discounts on specific Simon Says Stamp branded products for qualifying businesses.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX, Discover) and PayPal.